bengalwin Privacy Policy

Section 01 Introduction and Scope

bengalwin (referred to hereinafter as "we", "us", or "the platform") places the highest importance on protecting the personal information of its users. This privacy policy applies to all individuals who use our website and services.

This policy describes what types of information we collect, why we collect it, how we store it, and under what circumstances it may be shared with third parties. By using our services, you confirm that you have read and agreed to the terms of this privacy policy.

This policy is an integral part of our Terms and Conditions. Reading both documents together will give you a complete understanding of your rights and responsibilities on the bengalwin platform. If any part of the policy is unclear, please contact our support team.

Section 02 Data Collection

bengalwin collects information from users in various ways. This information falls into two main categories — information you provide directly, and information collected automatically while you use the platform.

2.1 Information You Provide Directly

The information you provide during account registration and use of our services includes:

• Full name and date of birth
• Mobile number and email address
• Residential address
• Document details required for identity verification (such as National ID number)
• Financial transaction details (bKash, Nagad or Rocket account details)
• Information provided when contacting the support team

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• Device information — such as device model, operating system, and browser type
• IP address and connection duration
• Navigation patterns on the platform — such as which pages you visited and for how long
• Game history and deposit/withdrawal transaction records
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

On occasion, we may indirectly receive some of your information through payment processors or identity verification services. This information is used only for relevant security and verification purposes.

Section 03 Purpose of Data Use

bengalwin uses your personal information only for specific and lawful purposes. Each purpose is detailed below:

3.1 Account Management and Service Delivery

We need certain basic information to create, verify, and manage your account. This information is essential for enabling login, deposits, withdrawals, and gameplay.

3.2 Financial Transaction Processing

Your payment information is used to properly process deposit and withdrawal requests via bKash, Nagad, and Rocket, and to ensure transaction security.

3.3 Security and Fraud Prevention

Your information is analyzed to maintain platform security and to detect and prevent irregularities such as unauthorized access, fraudulent activity, or the operation of multiple accounts.

3.4 Personalized Experience

Your information is used to notify you of relevant games and offers based on your play history and preferences, to send applicable bonus or promotion details, and to manage VIP benefits.

3.5 Meeting Legal Obligations

Where applicable law requires information to be retained or disclosed, bengalwin complies with those legal obligations.

Section 04 Data Storage and Security

bengalwin follows industry-standard technologies and practices to keep your information secure. Data transferred between you and our servers is kept fully secure through SSL encryption technology.

4.1 Technical Security Measures

• SSL/TLS encryption technology used for all data transmission
• Sensitive information (such as passwords) stored in encrypted form
• Regular security reviews and vulnerability testing
• Firewalls and intrusion detection systems to prevent unauthorized access
• Server access is strictly controlled and limited to authorized personnel only

4.2 Data Retention Period

Information may be retained while your account is active and for a defined period after account closure, as required by legal obligations. Once the legal retention period ends, information is securely deleted or anonymized.

4.3 Response to a Data Breach

If a data security breach occurs and affects your information, bengalwin will notify you as quickly as possible and take the necessary corrective steps.

Section 05 Sharing Data with Third Parties

bengalwin never sells your personal information or transfers it to third parties for commercial purposes. However, specific information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We use certain trusted third-party services for payment processing, identity verification, game software operation, and technical support. Only the amount of information needed for these partners to carry out their specific tasks is shared with them. They are also bound to uphold the same data protection standards as we do.

5.2 Legal Requirements

bengalwin may disclose necessary information to the relevant authorities to comply with court orders, government directives, or applicable law. In such cases, we always act within the bounds of the law.

5.3 With Your Consent

Outside the cases described above, your personal information will not be shared with any third party without your explicit consent.

Section 06 Cookies and Tracking Technologies

bengalwin uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help improve the platform's functionality and your experience.

6.1 Types of Cookies

• Essential Cookies: Required for the platform's basic functionality — maintaining login sessions, ensuring security, and so on.
• Functional Cookies: Used to remember your preferences (such as language and display settings).
• Analytics Cookies: Help improve our services by analyzing how the platform is used.

6.2 Cookie Control

You have the option to accept or reject cookies from your browser settings. However, disabling essential cookies may cause some basic platform functions to not work properly.

Section 07 Your Rights

bengalwin believes that you should have full control over your own information. You have the following rights regarding the personal information we hold about you on the platform:

• Right of Access: You have the right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
• Right to Erasure: In certain circumstances, you have the right to request that your information be deleted, subject to legal or contractual obligations.
• Right to Object to Processing: You have the right to object to your information being processed for specific purposes.
• Right to Data Portability: In certain circumstances, the right to receive your information in a structured format.
• Right to Withdraw Consent: The right to withdraw consent at any time for information processed on the basis of consent.

To exercise any of these rights, please contact our support team. We will endeavor to respond to your request within a reasonable time. Reading our Responsible Gaming Policy will give you further details about additional protective rights and benefits available to you.

Section 08 Protection of Minors

bengalwin strictly provides services to individuals aged 21 and above. We do not knowingly collect any personal information from minors.

We verify age during the registration process. If we become aware that a minor has opened an account using false information, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using our platform, please inform our support team immediately.

Section 09 Policy Changes

bengalwin may update this privacy policy from time to time as needed. If any significant changes are made to the policy, we will publish a notice on the platform and update the "Last Updated" date at the top of the policy.

Continued use of the platform after any changes will be taken as acceptance of the revised policy. We therefore recommend reviewing this page regularly. If you have any questions about changes to the policy, see our FAQ section or contact our support team.

Section 10 Contact

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact the bengalwin support team. Our support team is available 24/7 via live chat in both Bengali and English.

To learn more about bengalwin, read our About Us page, where you will find information about the platform's goals and values.